Frequently Asked Questions

How Do I Receive An Estimate?

We provide free estimates for our customers after our certified associates conduct a rigorous assessment to determine the extent of the damage. Our onsite associate is equipped to accurately predict what services need to be performed to stop any more damage from occurring, and, to alleviate any damage that took place during the emergency. After the assessment has been finalized, we will provide an estimate for the amount of work that needs to be done to return your property to its previous condition.

Do We Test For Mold?

Absolutely. Mold can be very harmful to the structural integrity of your property. It can also be very hazardous to the health of you family. Our professionals will conduct a thorough examination in the aftermath of your emergency to determine if any mold is present. If there is, we will include the cost of removal to the quoted estimate.

Should I Call My Insurance Company Before Contacting A Restoration Company?

Yes., although you are not required to use the restoration company that your insurance provider recommends. You have the right to choose whichever restoration company you want, and we will strive to meet your needs. It is best to contact your insurance provider and speak with your agent regarding your policy and options before contacting us.

What Is A Deductible?

The deductible is the amount of money you owe the restoration company after your insurance company has paid the percentage of its share (in accordance with your policy).